Postage Costs

UK Delivery ServiceTimePrice
UK Standard3-5 working days£3.50
UK Standard - Orders over 2KG)Next day delivery£7.95
UK FREE Standard - when you spend £75 or more3-5 working daysFREE
UK Tracked Delivery1-2 working days£4.95
UK Next Day1 Day£8.95
UK SaturdayWeekend Delivery£12.96
Europe DeliveryTimePrice
EU Standard3-7 daysFrom £4.50. Free delivery for orders over £100*
EU Tracked3-5 Days£9.95 Flat rate*
EU Expedited1-3 daysFrom £13.95*
World DeliveryTimePrice
USA & Rest of the world standard3-7 daysFrom £6.00
USA Tracked3-5 DaysFrom £15.00
Rest of the world Tracked1-3 daysFrom £18.95

UK Standard (Standard Delivery service)

  • Parcels are despatched by Royal Mail 48.
  • Delivery within 3-5 working days.
  • Cost for Standard Delivery Service to UK addresses is £3.50
  • Always quote your full postcode when ordering.
  • Please give a daytime delivery address
  • Please select ‘UK Standard delivery’ when ordering online.
  • Please Note: orders placed after 12pm GMT are regarded as being received by us on the next working day (Monday-Friday).

UK Tracked

  • Parcels are despatched by Royal Mail Tracked 48.
  • Delivery within 2-3 working days.
  • Cost for Standard Delivery Service to UK addresses is £5.50.
  • At the UK free shipping threshold (£30) you can upgrade to this service for £1.
  • Always quote your full postcode when ordering.
  • Please give a daytime delivery address
  • Please provide a mobile telephone number for SMS delivery updates.
  • Please select ‘UK Tracked Delivery’ when ordering online.
  • Please Note: orders placed after 12pm GMT are regarded as being received by us on the next working day (Monday-Friday).

UK Express Courier

  • Delivery within 1-2 working days.
  • Parcels are despatched by DPD.
  • Cost for UK express Service to UK addresses is £7.50
  • Please select “UK Express Delivery” when ordering online.
  • Please give a daytime delivery address, as all parcels need to be signed for.
  • Please Note: orders placed after 12pm GMT are regarded as being received by us on the next working day (Monday-Friday).

International Standard

  • Standard Delivery – approximately 3 to 5 working days for Europe, and 5 to 7 working days for the Rest of World. Maximum delivery time can take up to 20 working days to Europe and 25 working days to the Rest of the World.
  • Parcels are despatched by Royal Mail .
  • Please select ‘International delivery’ when ordering online.
  • Please give a daytime delivery address
  • International orders are calculated based on weight and country
  • International orders may be subject to additional custom charges in certain countries. Please be aware that Rare Tea company is not liable for these charges. This is in accordance with our terms and conditions.
  • Please Note: orders placed after 12pm GMT are regarded as being received by us on the next working day (Monday-Friday).

International Value Courier

  • Available to selected EU countries – see table below.
  • Parcels are despatched by DPD.
  • Please select ‘Int. Value Courier’ when ordering online.
  • Please give a daytime delivery address
  • Please Note: orders placed after 12pm GMT are regarded as being received by us on the next working day (Monday-Friday).
  • Whilst carried by DPD in the UK, other carriers (such as SEUR) may deliver your shipment.
PriceCountriesTime
£12Belgium, France, Germany, Luxembourg, Netherlands2-3 working days
£13Austria, Denmark3-4 working days
£15Czech Republic, Italy, Slovakia, Spain3-4 working days

Returns & Exchanges

UK ONLY

We hope you are satisfied with your purchase, but we understand that items occasionally get damaged in the post. If you need to return any item, please return it unopened with 30 days for a full refund. Please ensure you provide us with your email address, postal address and the amount paid for the returned goods. All returns should be sent to:-

Returns & Exchanges, Sherston Tea Company, at Space Contained, Units 1-4, Fosse Cross Industrial Estate, Chedworth, Cheltenham, GL54 4NW